Privacy Policy

Last updated: 05 May 2026

ORRO GROUP respects your privacy. This policy explains how we collect and use information when you visit orroship.com, contact us, or use our shipping aggregation services.

Information We Collect

• Contact details such as name, email address, phone number, and business name.
• Shipment details such as pickup address, delivery address, pincode, package weight, dimensions, product/SKU, order value, and tracking information.
• Payment-related details processed by our payment gateway. We do not store complete card, UPI, wallet, or banking credentials.
• Technical details such as browser, device, IP address, and basic website usage data.

How We Use Information

• To create shipments, assign courier partners, manage pickup/delivery, cancellation, refund, support, and tracking requests.
• To communicate service updates, payment status, invoices, and customer support responses.
• To comply with tax, accounting, legal, regulatory, fraud-prevention, and payment gateway requirements.

Sharing of Information

We may share necessary information with courier partners, payment gateways such as Razorpay, technology providers, tax/accounting advisors, and authorities where legally required.

Data Retention and Security

We retain information for as long as needed for business, accounting, legal, dispute, and operational purposes. We use reasonable safeguards to protect personal information, but no online system can be guaranteed completely secure.

Your Choices

For privacy questions, correction requests, or support, email orroship.com@gmail.com.