Cancellation & Refund Policy

Last updated: 05 May 2026

Cancellation Before Pickup

A shipment can usually be cancelled before courier pickup or before it moves into an in-transit state. Cancellation availability depends on the selected courier partner and shipment status.

Cancellation After Pickup

Once a shipment is picked up, in transit, delivered, or returned-to-origin, cancellation may not be possible. Any eligible adjustment will follow courier partner rules and actual charges incurred.

Refund Eligibility

• Duplicate payments or failed bookings charged by mistake are eligible for review and refund.
• Cancelled shipments may be eligible for refund after deducting applicable courier, gateway, COD, tax, or service charges already incurred.
• Incorrect address, wrong weight/dimensions, restricted goods, failed pickup due to seller/customer error, or courier-imposed penalties may reduce or deny refunds.

Refund Timeline

Approved refunds are initiated within 5-7 business days to the original payment method. Your bank/payment provider may take additional time to reflect the refund.

How to Request

Email orroship.com@gmail.com with your order/shipment ID, payment reference, reason, and supporting details.